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PowerTRIP Support

We are committed to providing the best products, friendliest and knowledgeable customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.

For customer service, please call 512-275-6068. Hours: 8:00AM – 8:00PM Central Time. The quickest and easiest way to contact us 24 hours a day is by emailing us at support@productcreationsgroup.com. We will respond within 12 hours.

PowerTRIP Warranty

First 12 months free exchange on manufacturer defects for new or refurbished replacement. Contact us at support@productcreationsgroup.com with the information listed below. You will then receive a return approval code. Ship your defective item to PCG address below. Upon receipt, we will immediately ship a replacement.

Please note, waterproof items have submersion limits. Free exchange 12 month warranty will only be honored for items without water damage. Items with water damage require an exchange fee.

You Brake it, We replace it!

All PowerTRIP items come with a 5 year exchange for damaged items with applicable exchange fee. PCG reserves the right to provide same model refurbished or a product of equal to greater value.

Each PowerTRIP item has a different replacement fee. See Returns & Exchanges for more information.

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