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Have a problem or question?

For support: Please email us at You will receive a response within 12 hours.

Sales Returns

20-Day Money Back Guarantee (Less Shipping and Handling).
Returns only apply to purchases from

2 Year PCG Exchange Warranty

First 12 months FREE exchange on manufacturer defects for new or refurbished replacement. Contact us at with the information listed below. You will then receive a return approval code. Ship your defective item to PCG address below. Upon receipt, we will immediately ship a replacement.

Please note, waterproof items have submersion limits. Free exchange 12 month warranty will only be honored for items without water damage. Items with water damage require an exchange fee.

You Brake it, We replace it!

All PowerTRIP items come with a 2 year exchange. The first 12 months come with a FREE exchange. After the first 12 months, you may exchange damaged items with applicable exchange fee up to 24 months. PCG reserves the right to provide same model refurbished or a product of equal to greater value.

Each PowerTRIP item has a different replacement fee. See list below.

  • Boomr Waterproof Speaker: $25.00 Exchange
  • Triton Waterproof Charger: $20.00 Exchange
  • Elite 13000 Charger: $30.00 Exchange
  • Pulse Charger: $8.00 Exchange
  • MicroMag: $3.00 Exchange
  • Aqua Jelly: $5.00 Exchange

Please email customer service at and include the following information. You will receive a response within 12 hours.

  • Full Name
  • Address
  • Phone
  • Where did you purchase and when
  • Comments: Reason for return or exchange (This just helps us improve)

Return Address:

Product Creations Group
Attention: Returns/exchanges
311 Houston Street, Suite F
Manhattan, KS 66502